How to access the webinar hosting link
To run your webinar, you will need to ensure the person leading the session logs into the platform via the hosting link with their site admin or instructor credentials.
The following article details who should click on the hosting link and where you can find it.
Whilst Learners access the webinar via the course overview page in the Learner app, the Site Admin/Instructor leading the webinar will need to do so via the hosting link. There is a unique hosting link for each webinar you publish on the site.
Who should host the webinar
On the day of the webinar, the person leading the webinar should click on the webinar hosting link. They will be asked to log in with their Site Admin or Instructor credentials. Therefore it is important that this person is correctly set up as a Site Admin or Instructor.
For full details on how to add an Instructor or Site Admin please click here. If the user is only signed up to the platform as a Learner they will not be able to log in and host the webinar.
How to access the hosting link
- By Email: This hosting link is emailed to the person who created the course containing the webinar at the time it is published. It is emailed again 30 minutes before the start time of the webinar. For example if the Site Admin created the course, when it is published, the hosting link is emailed to the site admin and then again 30 minutes before the start of the webinar.
From the Webinar Dashboard: Site Admins can copy the hosting link (and the attendee link if required) from the Webinar Dashboard which is accessed from Settings > Webinars, as shown in the screenshot below. Only Site Admins can access this page so if an Instructor requires the link the Site Admin will need to send it to them. You can easily copy the URL by clicking on the copy icon next to the link.
Important: If your course contains more than one webinar you will receive one unique link per webinar. So it's important that you use the correct link to host each webinar.
General troubleshooting
If your attendees appear to be having issues maintaining a connection to the webinar, please ensure they are following the recommended set up.
Do also verify that they have not been logged out due to being inactive – the patented active learning tracker will remove attendees from the webinar session if they are ‘inactive’ for prolonged periods. To resolve this issue the learner should ensure that periodically they make a mouse or keyboard interaction with the webinar.
To aid with general troubleshooting for all attendees, please refer to the below notes:
- Check they are using the Google Chrome Web browser – Microsoft Edge, Microsoft Internet Explorer and Samsung Internet are not supported and may cause user experience issues.
- We recommend using a desktop or laptop computer rather than a mobile or tablet devices.
- Ensure they have closed other apps, windows or programs – attending the webinar can use a lot of a device’s memory and could lead to a lag in audio or video playback for the attendee.
- Ensure they have a strong (preferably wired) internet connection – we do not recommend using a mobile connection (3G/4G), using a public Wifi service or accessing the webinar through a VPN.
- If the attendee cannot see the presenter’s teaching materials, ask the attendee to leave the webinar and then rejoin (this is due to the attendees’ browser not allowing ‘autoplay’ of the presenter’s materials.
- As a last resort, ask the attendee to log out of the platform, clear their browser cache and log back in.